Frequently Asked Questions (FAQ)

FAQ

General Questions

Full refunds will be issued for any cancellations received 30 days prior to the first day of course. For cancellations received 15 to 29 days prior to the first day of course, refunds will be subject to a $100.00 administration fee, per course. Requests for cancellations received within 14 days of course are non-refundable. Refunds will not be provided for inclement weather or for days of course not attended.

Yes, a receipt for tax purposes is available.

Registrations should be received by one day before for the next course - all registrations depend on space available in the course requested. We will do our best to accommodate your request. Please note that courses can fill up quickly so the earlier we receive the registrations, the more likely the students will have their first choice of course.

If your child is not going to attend for a day, we appreciate being notified as early as possible either by phone or email. Refunds or credits are not provided for any missed days.

FAQ

Drop-off / Pick-up Quetions

Yes, If students are being picked up early from course, the School Office must be notified by email or by phone.

For the Safety of your child, only those on the Authorized pick-up list (indicated when you register a course) will be permitted to pick-up your child from course. If you would like to authorize another adult to pick up your child, please inform School Office, by email or call. Every student must be checked out through School Instructors to ensure security. Please establish very clearly with your child exactly who will be taking him / her home, and the time expected.

If you know you are going to arrive after course to pick up your child, please call School Office to notify us. Your child will be cared for in our After Care Program until you arrive. There is a $25.00 late fee charge.

FAQ

Safety

For concerning or serious sickness and / or injuries the School Office will immediately contact parents / guardians. Upon pick-up your Instructors will inform you of any minor incidents that may have occurred throughout the day.

Upon Registration parents / guardians mush provide specific information of the allergies and the particular symptoms for the individual student.

The event will be dealed with referring to the safety and emergency procedures.

FAQ

Staff Questions

  • Program Directors and Head Instructors have completed a university / college and / or Bachelor's Degree.
  • Level 2 Instructors completed a minimum of 2nd year university / college and / or Bachelor's Degree in a related field.
  • Level 1 Instructors completed a minimum of Gr. 11 high school.

Our courses follow the Ontario Camps Association's strict guidelines / policies for adequate supervision of all students. Course (ages 4 - 6) Ratios = 6:1, Course (ages 6 - 16) = 8:1.

The majority of our staff are Head Instructors and are University / College Graduates that have specific training in their field of expertise. Level 2 Instructors assist the Head Instructors are many are also University / College graduates and have a passion for working with youth. Level 1 Instructors are high school age and have previous experience with children.
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